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1С:Enterprise 8. CRM. Basic Version

1С:Enterprise 8. CRM. Basic Version

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1C: Enterprise 8. CRM BASIC is a version for 1 user. It is developed to automate processes of customer and supplier relationship management in small companies and comes useful for entrepreneurs. In middle-size and large companies the software can be used to automate local workplaces of different employees, for example:

  • a Chief;
  • a dispatcher;
  • an office manager, a secretary or an assistant director;
  • a sales or customer relationship manager;
  • an employee of the service centre;
  • Telemarketing Department Head;
  • A marketer.

1C: Enterprise 8. CRM BASIC provides:

  • Collection, storage and processing of data on customers and the history of relationship with them;
  • An operational access to full customer and transaction data;
  • Automation of sales and purchase processes, telemarketing and emailing;
  • Collection, storage and a quick access to the company’s “knowledge base”;
  • Reduction of time needed for routine operations (sales/purchases);
  • Employee work scheduling;
  • Analytical reporting.

1C: Enterprise 8. CRM  is released in 4 versions: BASIC, STANDARD, CORP and PROF.

Differences between 1C: Enterprise 8. CRM Versions

Subsystem Name
1C:CRM BASIC
1C:CRM STANDARD
1C:CRM PROF. Edition 2.0
1C:CRM CORP. Edition 2.0
Functionality
Customer Base
+
+
+
+
Extended Customer Analytics
+
+
+
+
Visual Setting of a customer list according to their characteristics
-
-
+
+
Dynamic and Static Customer Segments
-
-
+
+
Management of Contacts, History of Contacts
+
+
+
+
Processing of customer requests, workplaces for mass processing of requests
-
-
+
+
Dispatching of requests depending on employees’ competence and workload
-
-
-
+
Calendar and Reminder
+
+
+
+
Time Management
-
-
+
+
Subsystem of Notifications
-
-
+
+
Management of Sales Stages and Phases
-
+
+
+
Sales Management based on Business Processes
-
-
+
+
Sales and Contacts Planning
-
-
+
+
Emailing and Sms
+
+
+
+
Built-in Email Client
+
+
+
+
Management of Orders
-
+
+
+
Business Process Management
-
-
+
+
Sales Funnel
-
+
+
+
Creation and Analysis of different Sales Funnels according to existing business processes
-
-
+
+
Creation of Your Own Business Processes and their Customization
-
-
+
+
Marketing Management
-
-
+
+
Telemarketing
-
-
+
+
ABC|XYZ, ROI analysis of marketing
-
-
+
+
Updated methodology  for Customer Relationship Management
-
-
+
+
Project Management:Planning, Plan-Fact
-
-
-
+
Operational Management of the implementation of project stages
-
-
-
+
Cooperation with Corporate Systems
-
-
-
+
Subsystem of Index Management
-
-
-
+
Integration with MS Outlook, MS Exchange
-
-
-
+
Integration with OpenOffice
-
+
+
+
Integration with MS Word
-
+
+
+
Customized Filters of Workplaces
-
-
+
+
Technical Features
Possibility to increase a number of workplaces
-
-
+
+
Distributed InfoBases (replication)
-
-
+
+
Possibility to change and add new functionality (configuration)
-
+
+
+
Possibility to work via web-client (via Internet)
-
+
+
+
Possibility to work in a thin client
-
+
+
+

For additional information, contact us at:

  • phone: +7 (495) 223-04-04 from 10 a.m. till 7 p.m.;
  • e-mail: crm@rarus.ru;
  • or by visiting a 1C-Rarus branch in your city.

Licensing

Attention! To scale up and increase a number of workplaces, you can purchase additional licenses.

 

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